The Practice Manager handles all complaints about our services. We record all complaints and write to acknowledge all complaints within three working days. We believe it is important to deal with complaints swiftly and we will try to address concerns, provide you with an explanation and discuss any action that may be needed within a reasonable time. If the response is delayed for any reason, you will be kept informed. Due to strict rules of confidentiality, if you are complaining on behalf of someone else, we will require written permission. Where a complaint is about a Doctor, you have the right to choose to discuss this with another Doctor in the Practice if you wish.
Copies of our Practice Complaints Procedure are available at Reception.
You can also lodge a complaint verbally via the Practice Manager or through a representative.
If you are not happy with how your complaint has been dealt with and would like to take it further, you can contact the Parliamentary and Health Service Ombudsman which makes final decision on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.
To take your complaint to the Ombudsman:
Call 0345 0154033
Fax 0300 0614000
If you prefer to write, the postal address is:
The Parliamentary and Health Service Ombudsman